Refund Policy

Please note we do not accept return or exchange any jewelry because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items, Sale items are also not refundable. 

However, we are able to refund such item if it is faulty or damaged upon arrival ( Contact us within 2 days of receiving the item ) 

If your order is lost during shipping and your address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation. Please remember… Shipping estimates are from the day of shipping not from the order date. We can not issue refund if the tracking status says "Delivered" but it's lost at your Doorstep.

We are UNABLE to offer refunds due to these reasons:

- Not what you expected, The color is different. 

- Don't like the product, Not your size

- The quality is not what you expected

- Delivery time is too long

 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thechicwomen.com

 

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