Shipping policy
We aim to dispatch all orders within 1-2 business days. Please consider weather disruptions, any holidays that might impact delivery times. Once your order is dispatched, depending on your country estimated delivery time is 7-12 days. Shipping estimates are from the day of shipping not from the order date.
WORRY-FREE DELIVERY: To ensure your shopping experience is as stress-free as possible, we offer optional "Worry-Free Delivery" protection at checkout. We strongly recommend adding this coverage to your order to protect against loss, theft, or damage during transit.
- Priority Resolution: Orders covered by Worry-Free Delivery are prioritised for an accelerated resolution process.
- Full Coverage: In the rare event that your package is lost, stolen, or arrives damaged, you are entitled to a full refund or a free replacement, regardless of carrier issues.
LOST/STOLEN PACKAGES: For orders without Worry-Free Delivery protection, we are not responsible for lost or stolen packages. If your tracking information states that your package was delivered but you have not received it, please contact your local post office for assistance. For orders covered by Worry-Free Delivery protection, please file a claim through our tracking page for an immediate resolution.
WRONG ADDRESS: It is the responsibility of the buyer to make sure that the shipping address entered is correct. Please make sure to enter your… House number/ Apartment number, Street number & Area Pin code. Please contact us immediately at thechicw@gmail.com if you believe you have provided an incorrect shipping address. We do not Refund orders delivered to a wrong address entered by customer.
UNCLAIMED PARCELS: If you missed your delivery and fail to pick up your package in due time. It will automatically be sent back to us. We are under no circumstance, held responsible for unclaimed parcels. It is the customers responsibility to make arrangements to have the parcel redelivered or collected within the necessary time frame. Additional Shipping fee of $7.99 will be charged to redeliver the undelivered, unclaimed parcels.